Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Apps not streaming properly - multiple rokus

Anyone else having trouble getting apps to play on roku today? My internet connection is fine (i'm showing connected on laptop, phone and in the roku settings), but Hulu, Netflix, HBO MAX etc are buffering like mad and/or not loading at all. Help?

1 REPLY 1\
Level 20

Re: Apps not streaming properly - multiple rokus

You didnt mention your Roku model # and firmware version: Settings/System/About

1) Try restarting/rebooting all your devices (Rokus, modem/router/gateway) - try again

2) Check for updates (Settings/System/System updates/Check now) - try again

3) Change your Theme to the Roku Default (Settings/Theme/Restore default theme) - try again

4) Change your Screensaver to a Roku clock (Settings/Theme/Screensavers) - try again

5) Network connection reset (Settings/System/Advanced system settings) - try again

6) Completely unplug power from Roku for 10-15 minutes - try again

7) Factory reset (Settings/System/Advanced system settings) <--- last resort


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