Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Haaby
Level 7

Apps failing - Youtube & Netflix

My apps are starting to fail. First YouTube, now Netflix. After I launch, nothing happens and they send me back to the home screen. I deleted and reinstalled. Still happens. Anyone know the cause?

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6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: Apps failing - Youtube & Netflix

@Haaby 

Thanks for the note.

Please make sure when removing a channel, that you restart you device before adding it back again. What model device are you having these issues with? Are your others channels still functioning?

Please keep us posted, and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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KH72
Level 7

Re: Apps failing - Youtube & Netflix

We are having the same issue. I can get to hulu and disney+ but not netflix or YouTube. I have multiple Roku TVs and it's only doing this on one divice

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SHM
Level 10

Re: Apps failing - Youtube & Netflix

I have this issue with Netflix. I uninstall Netflix, restart Roku, install Netflix. Still cannot start Netflix. I've been complaining about this for nearly 5 months now, but no help from Roku support or Netflix on the issue.

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Jrlanser93
Level 7

Re: Apps failing - Youtube & Netflix

I just bought a TCL 4 Series Roku yesterday. Youtube and Yputube TV app will not even launch. It's starts its loading and falls back to home screen. Tried hard restarting the tv router and deleting the app while going this, nothing works.

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BeagleGuy68
Level 8

Re: Apps failing - Youtube & Netflix

  Have tried each and every step suggested to fix Youtube problem many times, and it will not launch.  Youtube replied to an email I sent,  Invited reply if still not working.  This time when I sent a reply I received an immediate reply saying that customer support does not reply to emails,   People on these forums have said that in some cases Roku directly returned them to earlier version before latest update and this has worked.  I have been told that this or that step must be taken, and believe me, I have done so.   So I ask, does customer support have a phone number to contact them.  They gave me  case number,  but can I call them with number and follow up? 

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BeagleGuy68
Level 8

Re: Apps failing - Youtube & Netflix

Correction to a reply I just Posted.  It was Roku customer service that noted my situation not YouTube that took note of steps I had taken to restore YouTube.

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