Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Flyinace2000
Level 9

AppleTV - Video Not Available

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Often my AppleTV app will give me an error “Video Not Available”.  Sometimes playing a different show will work sometimes it won’t.  Sometimes if i try AirPlaying the show from my iPad to the Roku (which works 99% of the time) then stop AirPlay I can then use the built in AppleTV app to watch the show.  

  • I’ve deleted the app, restarted, and reinstalled.  No change to the symptoms.
  • I’ve tried disabling PiHole, not change
  • Equipment/Setup 
    • Roku is 4670x/Ultra from 2019.
    • TV is a Panasonic Plasma ST30 (55”)
    • AVR is Pioneer.
    • 1080P 5.1 setup
    • Rokue is set to 1080p (not auto-detect)

Apple support was no help.  Said it could be some issue with “HDMI’ settings but wouldn’t give details.  

 

Any ideas???

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testuser
Level 7

Re: AppleTV - Video Not Available

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I had the "Video Not Available" issue and fixed it by changing the audio settings on the Roku. In Settings>Audio>HDMI, I switched from "Auto detect" to "PCM-Stereo" and the videos started playing fine.

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testuser
Level 7

Re: AppleTV - Video Not Available

Jump to solution

I had the "Video Not Available" issue and fixed it by changing the audio settings on the Roku. In Settings>Audio>HDMI, I switched from "Auto detect" to "PCM-Stereo" and the videos started playing fine.