Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Kronos11
Level 7

AppleTV Library Inaccessible

The AppleTV app on our Roku Premier Plus was working beautifully for a while. About two weeks ago, I couldn’t access any of my purchased movies or tv shows anymore. I can rent and watch new titles, but everything in our library results in an error message telling me to try again later. Stuff I’ve already tried:

-Apple customer support. They tried everything on their end and referred me to Roku

-Restarted Roku

-deleted and reinstalled AppleTV app

-restarted router

-Roku is connected with HDMI, so that fix doesn’t apply. 

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makaiguy
Level 20

Re: AppleTV Library Inaccessible

When removing/reinstalling, did you restart your Roku before reinstalling? This will make sure there is nothing hanging around in memory from the original installation so that everything for the channel gets reinstalled. It may not make a difference, depending on the exact nature of your problem, but it's worth trying.
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