Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jamesc3
Level 7

Apple tv

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My computer says that I have Apple TV installed but it is not ahoqing on my channels. Any idea why

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Apple tv

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@Jamesc3 

Thanks for the inquiry.

What Roku model device are you using? 

The most likely reason you cannot see Apple TV is that the channel does not support your device.

For more information about what devices are support by the Apple TV channel, visit our Support page here: How do I use the Apple TV channel on my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Apple tv

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@Jamesc3 

Thanks for the inquiry.

What Roku model device are you using? 

The most likely reason you cannot see Apple TV is that the channel does not support your device.

For more information about what devices are support by the Apple TV channel, visit our Support page here: How do I use the Apple TV channel on my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Judoal
Level 7

Re: Apple tv

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I have a 3500x device.  On the roku website it says that apple tv is installed but it does not appear on my channel list nor does it appear when I try to install it from the device.

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RokuMary-F
Roku Employee
Roku Employee

Re: Apple tv

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Hi @Judoal,

Thanks for the inquiry.

Currently, Roku 3500x is not supported with Apple TV.

I've provided a link to go into further detail: How do I use the Apple TV channel on my Roku® streaming ...

Thanks,

Mary

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