Channels & viewing

[Bill_L]

Same issue - this is definitely a ROKU issue.  I am unable to play any Apple TV streams.  

[RokuMary-F]

Hi @Bill_L,

Thanks for reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help get you up and running.

A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on Apple TV or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
6. 5. How long has the issue been occurring?
With more information, we will be able to assist you further.


Best regards,
Mary

[Bill_L]

Mary - thank you

1. Are you using a Roku TV or a Roku device?

    - Roku Express 4K+ device on Wifi

2. Does the issue only occur on Apple TV or all channels on your Roku device?

   - This only happens with Apple TV

3. Are you receiving error messages or codes when accessing the channel?

   -   States video not available

4. What troubleshooting steps have you taken so far to try to resolve the issue?

  - I've checked for system updates - all good;  uninstalled/reinstalled Apple TV app; total reset Roku device; unplugged/rebooted Roku; changed video settings; and tried everything suggested on Roku community or info from Google.  I do not have any issue on my Apple devices   

5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

-  will post pic next post

6. How long has the issue been occurring?

- Since December 2021

[RokuDanny-R]

@Bill_L

Thanks for the follow up.

For clarification, when removing the channel, are you making sure to restart the Roku device before adding the channel back again, specifically in that order?

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[smk1880]

We have the same problem.  We are using a Roku Express.  No problem with  with Netflix, Hulu, HBO MAX, Prime.   Can watch some channels on Apple and not others.  Were able to watch The Morning Show and now cannot.  Have tried reinstalling Roku and Apple to no avail.  Tried different portals.  Been going on about 6 months.  Thanks for your help.  This is very frustrating.

[RokuDanny-R]

@smk1880

Thanks for the post.

Can you please specify the issue you are experiencing? What are the exact steps to reproduce the issue? When you removed the channel, did you make sure to restart the Roku device before adding the channel back, specifically in that order?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[dcdawn]

I am having the same problem..on both my Roku devices...

[dcdawn]

Did you ever get any resolution to this issue? We are having the same problem now.

[dcdawn]

This did not work for me ...just tried...

[RokuDanny-R]

@dcdawn

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

Does this clear up the issue you are seeing? Please keep us posted what you find out.

Thanks,
Danny