Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Davidr756
Level 7

Apple TV+

I have Apple TV on my Roku Ultimate and it works fine.  I tried to install it on the Roku 3 in my bedroom but when I go to the channel store to find and download it, I cannot find the channel. In doing some checking around, I see where my Roku 3 model is on the list of Roku devices that should be able to stream Apple TV, so I am at a loss. Does anyone have any thoughts?

Thanks 

0 Kudos
3 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Apple TV+

Hi @Davidr756,

Thanks for the post.

Could you please verify the serial number of the Roku device from Settings>System>About?

With more information, we will be able to assist you further.

Thanks,

Mary

0 Kudos
Davidr756
Level 7

Re: Apple TV+

The model # is 4200X - Roku 3

Serial Number 1GJ36MO38950

Software Version: 9.4.0 Build 4200-04

Thank you very much

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Apple TV+

@Davidr756

Thanks for the post.

Can you please verify that you are unable to find the Apple TV channel in the channel store of your Roku device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos