Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Apple TV won’t play

I currently have a Roku Ultra and all if a sudden Apple TV won’t play. It keeps telling me video not available there is a problem loading this video, if this continues check the internet connections. I have checked the connection. It is fine. Other apps work just not Apple TV. I’ve tried removing and reinstalling. Nothing is working. Suggestions. 

Roku Employee
Roku Employee

Re: Apple TV won’t play


Thanks for the post.

When removing a channel, make sure to restart your device before adding the channel back again. Does this resolve your issue?

Please keep us posted.


Danny R.
Roku Forum Moderator
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Level 7

Re: Apple TV won’t play second episodes and beyond within a series

Removing Apple app, restarting Roku device, then reinstalling Apple TV does not fix the problem.  I’m able to watch an episode of a series on Apple TV through Roku, but are unable to watch an episode in the same series.  So strange I can watch random episodes but can’t continue within a series?!?!  Help.  If not, then I’m going to have to cancel Apple TV and I have really enjoyed it.

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