Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Chpierce1
Level 7

Apple TV won’t play any longer

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I have tried every single suggestion found on the roku community and cannot get Apple TV to play any longer. It worked for one month then stopped. I keep getting a Video Not Available notice. I’ve uninstalled the channel and reset the system multiple times, changed the display settings in both Roku and the TV settings, logged out and back in, checked the internet connection, etc. Nothing will work. Is there anything else I can try? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Apple TV won’t play any longer

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Hello @Chpierce1

Thanks for reaching out here in the Community.

Does the issue only occur on Apple TV or across other channels installed on your Roku device? If it only happens on one channel while videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact Apple TV Support here: https://support.apple.com/apple-tv

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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RokuKariza-D
Roku Employee
Roku Employee

Re: Apple TV won’t play any longer

Jump to solution

Hello @Chpierce1

Thanks for reaching out here in the Community.

Does the issue only occur on Apple TV or across other channels installed on your Roku device? If it only happens on one channel while videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact Apple TV Support here: https://support.apple.com/apple-tv

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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mdmurray
Level 7

Re: Apple TV won’t play any longer

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Same here. I have a Roku Premiere+ model 4630X. All other channels--Netflix, Hulu, Paramount+, Disney+, etc--working fine, only Apple TV doesn't work. I spent 45 minutes on the phone with Apple, restarting the Roku, deleting the channel and re-installing it, fooled around with audio settings--nothing worked. My TV is an LG Smart TV but I've been using the Roku fine with all the other channels.

Roku Premiere+ (4630 series)  

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