Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Apple TV volume

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I've installed Apple TV but when I go to play a movie, there is no volume.  There's volume in all the other apps/channels but nothing in this app.  I've uninstalled it and reinstalled it, unplugged the unit, no luck.  I have a Roku Ultra

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Roku Employee
Roku Employee

Re: Apple TV volume

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@maureenalmeida 

Thanks for the note.

Please make sure that after you have removed the channel, that you restart your device before adding it back again.

If the issue remains unresolved, I'd recommend reaching out to Apple TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Apple TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.apple.com/tv

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Apple TV volume

Jump to solution

@maureenalmeida 

Thanks for the note.

Please make sure that after you have removed the channel, that you restart your device before adding it back again.

If the issue remains unresolved, I'd recommend reaching out to Apple TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Apple TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.apple.com/tv

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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