Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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rlauriston
Reel Rookie

Apple TV two-factor authentication failing

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After I log in, I get a "Two-Factor Authentication" screen that says 'A message with a verification code has been sent to your devices," but I never get the SMS text on my phone. I get such a text if I log in at appleid.apple.com. There are no other devices set up for 2FA. I tried switching from WiFi to my phone's hotspot, no change. Apple TV support said there's no problem on their end and told me to contact Roku.

 

Roku 4630X Premiere+

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StreamerSue
Roku Guru

Re: Apple TV two-factor authentication failing

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This isn’t a Roku issue. Are you currently subscribed to Apple TV? If you are then all you do is take a picture of the QR code. I activated my Apple Music on my Roku by scanning the QR code. Same for Apple TV

https://support.roku.com/article/360036652634

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StreamerSue
Roku Guru

Re: Apple TV two-factor authentication failing

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This isn’t a Roku issue. Are you currently subscribed to Apple TV? If you are then all you do is take a picture of the QR code. I activated my Apple Music on my Roku by scanning the QR code. Same for Apple TV

https://support.roku.com/article/360036652634

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rlauriston
Reel Rookie

Re: Apple TV two-factor authentication failing

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It is a Roku issue, but the QR code worked since it sent me to an Apple web page. Thanks.

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StreamerSue
Roku Guru

Re: Apple TV two-factor authentication failing

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Apple makes the channel not Roku. Glad it worked for you 

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