Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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andrewefr
Level 8

Apple TV plus

I get an error message saying internet not connected when playing Apple TV +
all other apps work fine but when I go to Apple TV the click to play a show it times out with the error message 

why is that?

I have to use my old Apple TV in order to watch or buy a movie on it. The Roku ultra will not play Apple TV shows 

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7 Replies
C_I
Level 12

Re: Apple TV plus

Take that up with Apple. Try uninstalling and reinstalling channel. 

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andrewefr
Level 8

Re: Apple TV plus

I have done all that multiple times 

I can access the Apple app but the programs will not load and play, instead I get errors messages saying unable to connect to internet 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Apple TV plus

@andrewefr 

Thanks for the post.

What Roku model device are you using?

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Apple TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Apple TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.apple.com/apple-tv

Thanks,
Danny

Danny R.
Roku Forum Moderator
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andrewefr
Level 8

Re: Apple TV plus

I have the Roku Ultra (4800 series) 

I am trying to use the Apple app 

it opens but cannot watch the programs

it worked for a while but when I updated the firmware that allows Apple AirPlay, that is when I started getting the message 

I have restarted and completely restored and all that but this has to do with the Apple app only 

 

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KLKC
Level 7

Re: Apple TV plus

I also started getting the "Video Not Available" error for Apple TV on all my Roku devices. Was watching fine Friday night, January 29. Got the error starting Saturday, January 30, and ever since.

Video Not Available - There is a problem loading this video. If this continues, check your internet connection.

We have three TVs with Roku Ultras attached and the error occurs on all of them. From the same home network I can load episodes successfully on my iPad, iPhone, and Windows web browser so this seems particular to the Roku app. All other Roku apps/services running successfully.

Roku (9.4.0, build 4200, updated Dec 18) and Apple TV app (5.2, build 224) show updated to current versions.

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andrewefr
Level 8

Re: Apple TV plus

This is the error message I get with Apple TV+ all when I click on a programThis is the error message I get with Apple TV+ all when I click on a program

 

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KLKC
Level 7

Re: Apple TV plus

Yep. Same.