Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Apple TV 'installed' on roku.com, but not listed in search channels on TV-- os already updated

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i have roku streaming stick.  i 'installed' apple tv on roku.com.   but Apple TV channel is not showing in the Channel Store or in 'search'...  i rebooted my wi fi modem,  nothing works.  what's the problem?

 

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Level 20

Re: Apple TV 'installed' on roku.com, but not listed in search channels on TV-- os already updated

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Your roku stick is too old, apple chose what models their app would appear on and many older models of roku don't get the app even if its in your account. I have 2117 Insignia 55" Roku tv that doesn't have it either. 

Edmund

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Level 20

Re: Apple TV 'installed' on roku.com, but not listed in search channels on TV-- os already updated

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They were wrong, 3600 doesn't have either. Its only 3800, 3810, and 3811 Roku Stick models that are compatible.

Edmund

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4 Replies
Level 20

Re: Apple TV 'installed' on roku.com, but not listed in search channels on TV-- os already updated

Jump to solution

Your roku stick is too old, apple chose what models their app would appear on and many older models of roku don't get the app even if its in your account. I have 2117 Insignia 55" Roku tv that doesn't have it either. 

Edmund

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Level 7

Re: Apple TV 'installed' on roku.com, but not listed in search channels on TV-- os already updated

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thanks.  my stick is model 3500R -- somewhere here in the discussions it said the model should be compatible.  

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Level 20

Re: Apple TV 'installed' on roku.com, but not listed in search channels on TV-- os already updated

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They were wrong, 3600 doesn't have either. Its only 3800, 3810, and 3811 Roku Stick models that are compatible.

Edmund

View solution in original post

Level 19

Re: Apple TV 'installed' on roku.com, but not listed in search channels on TV-- os already updated

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Devices supported by Apple TV

https://www.apple.com/apple-tv-app/devices/

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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