Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Apple TV channel - Login Failure

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Hi,
I’ve still had no luck with my Roku TV 7113X either. The most frustrating thing of all I think is that I can install Apple TV on all of my roku sticks. Just drives me crazy. Guess I will order a Roku stick for my Roku TV lol problem solved!
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Level 7

Re: Apple TV channel - Login Failure

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I to am experiencing the same issues with the Apple TV channel on my TCL Roku tv. When selecting sign in on mobile device it pops up with the verification failed message, with my login info it just keeps spinning. Any fix to this issue yet? I have tried all methods to get it to work.

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Level 19

Re: Apple TV channel - Login Failure

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@AtlantAnne wrote:

This is why i don’t like roku & why I don’t like apple ... get a fire stick if you want to watch it.. & plug into your roku smart tv & never look back. Roku is not sitting edge technology. It’s old technology & judging from the official “from roku” forum answers pointing everyone to apple to solve a Roku issue, I see they don’t have the desire or ability to stay current.


Nonsense. Roku is similar technology to the Fire TV. Plus, with the Fire you have to contend with all the Amazon based ads and user interface.

And Apple is the one that has to resolve the issue, because it's their app/channel. Roku has no access to the code, so how can they fix it? ATV+ works fine on all my Roku devices, both TV and player. It also works fine on my Nvidia Shield, which is quadruple the cost of my Premiere. The only place the Shield is better than my Roku devices is for my local media playback. Other than that, the Roku is equal or better than the Shield. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Apple TV channel - Login Failure

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Here we are months later and still no resolution.  Just loaded Apple TV on a Roku3 4200X with similar results.  Latest OS on the Roku.  No SD Card.  Latest AppleTV app version.  No verification code.  Fail.  No login success, spinning endlessly.  Fail.  Reboot, fail.  etc etc etc..  tired of messing with it.  Bought two Fire TV Stick 4K's today to replace the Roku's in my house.  

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Level 19

Re: Apple TV channel - Login Failure

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@FM1 wrote:

Here we are months later and still no resolution.  Just loaded Apple TV on a Roku3 4200X with similar results.  Latest OS on the Roku.  No SD Card.  Latest AppleTV app version.  No verification code.  Fail.  No login success, spinning endlessly.  Fail.  Reboot, fail.  etc etc etc..  tired of messing with it.  Bought two Fire TV Stick 4K's today to replace the Roku's in my house.  


Apple released a new version of their channel yesterday, but I haven't tested it. My guess is they aren't going to prioritize the Roku app when they'd rather sell you an Apple TV box. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Apple TV channel - Login Failure

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I am having another kind of problem for Apple TV app on Roku streaming stick plus 3810x the Apple TV app is unavailable in your region by the way I am in Hong Kong and Apple TV plus already launched here and working fine on apple devices and web app.

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Level 19

Re: Apple TV channel - Login Failure

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@HK2013 wrote:

I am having another kind of problem for Apple TV app on Roku streaming stick plus 3810x the Apple TV app is unavailable in your region by the way I am in Hong Kong and Apple TV plus already launched here and working fine on apple devices and web app.


Unfortunately, it doesn't matter if Apple TV is available on other devices in your location. Apple has to authorize the Roku device for the location, and apparently they haven't done so. You'll have to contact Apple and ask them to add it to the approved list. Roku has no control over that. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Apple TV channel - Login Failure

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This is horrible.  Apple has pulled money out of my account for three months for various addons and their app is still not working.  I've tried to contact them and can't reach them and I've tried all the ideas posted in this feed.

I would just like for them to stop taking my money for a **bleep** app.

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Level 8

Re: Apple TV channel - Login Failure

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None of these solutions work, I cannot login on any of my 4 Roku devices.  I have reset them all, gone through the uninstall/install process many times each.  I know when I have been beaten.  

The app does not work.

 

And I have iOS devices so I have had iTunes store ID for some time.

 

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Level 19

Re: Apple TV channel - Login Failure

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@Jaxco wrote:

None of these solutions work, I cannot login on any of my 4 Roku devices.  I have reset them all, gone through the uninstall/install process many times each.  I know when I have been beaten.  

The app does not work.

And I have iOS devices so I have had iTunes store ID for some time.


Specifically, which Roku devices do you have? Model numbers, please, not names. Apple TV isn't supported on all devices. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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