Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Blujay718
Level 8

Re: Apple TV channel - Login Failure

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The tv is already updated to 9.2. It still won’t work. I now have a ticket open with Apple

Re: Apple TV channel - Login Failure

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Just to throw in here, I ha e the same issue on my TCL Roku TV. I’ve tried all the suggestions posted except for Location Services and a different WiFi. I plan to setup my phone as a hotspot and try that route. Will report in later.

Re: Apple TV channel - Login Failure

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Sorry to report that I had no luck getting it to work this evening. No location services to turn on, but I did make sure there was a zip code entered. Then I connected to a different WiFi network (my mobile phone) and after uninstall/reinstall, no change in the error. I have a 7101X.
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Blujay718
Level 8

Re: Apple TV channel - Login Failure

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Same. I can’t try a different Wi-Fi and when I try to change location services in the app it goes back to off right away. Super frustrating.
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CT415
Level 7

Re: Apple TV channel - Login Failure

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I have a TCL TV and so there’s no SD card. Has there been a solution to this yet? I can open the app but can’t log in.
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fa
Level 7

Re: Apple TV channel - Login Failure

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I filed a support case with Apple last Wednesday, after escalating and talking with diverse number of reps with different levels of expertise.

They are aware of the issue, and told me they will communicate progress this Wednesday 11/20.

Will update after talking with them.

BTW, the issue is not solved at all for TCL Roku TVs.

NYArson
Level 7

Re: Apple TV channel - Login Failure

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Having the same issue with TCL, but my Roku Premiere signed in no problem.

Re: Apple TV channel - Login Failure

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fa, you're my hero. Have they gotten back to you today?

NYArson
Level 7

Re: Apple TV channel - Login Failure

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I opened a ticket with apple shortly after the app release and haven't heard anything yet, I consistently check to see if there's a new version of Apple TV or if the TV updated just so that I could try to see if it'll work at that time.
707Killa
Level 7

Re: Apple TV channel - Login Failure

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Any updates ? I also have a TCL tv with roku 7105x and have done all steps and still get the verification failed screen. I am on 9.2 and still no correction. I’ve spent a total of 6 hours rebooting . Deleting re downloading apps and this thing does not work.