Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Apple TV channel - Login Failure

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@bianka4177 

Thanks for the post.

Where are you currently located?

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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whitdog
Level 7

Re: Apple TV channel - Login Failure

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Apple tv+ keeps giving me a "verification failed" "try again in a few minutes". I tried everything. Reset to factory specs. No SD card. Called Apple support. Did EVERYTHING! Apple support gave up. Updated everything. Apple support, after 30 minutes, suggested I contact Roku. So here I am and after a year it looks as if Roku and Apple have continued to throw the hot potato back and forth.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Apple TV channel - Login Failure

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@whitdog 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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whitdog
Level 7

Re: Apple TV channel - Login Failure

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I have done EVERYTHING!! And I can log into my older Roku just fine so this is a Roku problem with my new tv. Model # 8116X-Roku TV. Software version 9.4.0, build 4190-48. Issue ID 37-456-680.

And BTW, I was just on Roku chat with Jesse and did EVERYTHING...reset. full factory reset. During the chat Jessie asked me to do a factory reset. Well, it takes a while because one has to re-enter lots of info. I got cut off from support because I was taking too long! Horrible customer service!

I updated everything. And one more thing, I did this whole routine 6 days ago and never received an email on the progress.

Please, for the love of God, FIX THIS!!!!

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malimay
Level 7

apple tv

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I have been trying to remove apple tv for a couple of months. I'm still being charged....please help. I'm not computer savvy.

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whitdog
Level 7

Re: Apple TV channel - Login Failure

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Update on my last post:

I just re-contacted Apple TV+ and they say that they do not see my model 8116X on the supported TV list. So now what. When I bought this TV nothing was mentioned about "Oh, BTW, this model does not support apple TV+"

It would be nice to know if Apple and Roku are going to get together and support Apple TV+ on this model. I going to return my Roku TV to Amazon if I do not get a reply soon. It will receive a review.

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hobart9579
Level 7

Re: apple tv

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This thread is about Apple TV not being compatible with some Roku TVs. Anyway, one easy way to cancel Apple TV or any other subscriptions is to go to Settings on your iPhone, click on your name and then click on Subscriptions. You should see it in there. Smiley Happy

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dmms
Level 8

Re: Apple TV channel - Login Failure

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au contraire:  Apple TV denies all responsibility for this problem and directs inquiries to Roku. (see my related post at "Apple TV promotional code" thread.)

I opened an Apple account on my Roku smart tv, enrolled in ITunes, have Apple login and pw, but Apple says there's no record of my TV account with them (only the ITunes "Music" account.

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ebonieneedshelp
Level 7

Re: Apple TV channel - Login Failure

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Where can I find my SD card slot on the onn Roku TV? I tried looking for it. 

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Jaquith
Level 9

Re: Apple TV channel - Login Failure

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Only the Roku Ultra's have SD Card expansion. Roku TVs AFAIK don't offer the expansion, at least on the 2 Roku TVs I own from TCL (4 series and 8 series). So simply skip that / those steps.