Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jaquith
Level 9

Apple TV channel - Login Failure

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Today October 15th .. I downloaded and installed the new Apple TV App, but I can't login either Directly or by it even generating a Code. Obviously I have an Apple ID and it's otherwise working. Please fix and advise.

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Jaquith
Level 9

Re: Apple TV channel - Login Failure

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Okay got a Solution (BUG) - Apple TV  will NOT work with an SD Card installed:

  1. Uninstall the Apple TV App
  2. Unplug the Roku and un-insert the SD Card; NOTE: if you have multiple Roku's with SD Cards un-insert or remove ALL the SD Card(s).
  3. Power on the Roku
  4. Install the Apple TV App
  5. (Test) If under Settings / Sign In / you Click on .. Sign In On Mobile Device and you get the message "Verification Failed":
    1. Go back to Settings / then Reset Apple TV and click (in red) Reset Apple TV
    2. Exit Apple TV 
    3. You may have to repeat Step 5 and after a 3 fails I'd uninstall and reinstall the Apple TV App, to remove the corruption.
  6. IF you have 2FA (Two-Factor Authentication), under Settings / "Sign In"
    1. Click Sign In On Mobile Device and follow the directions
    2. Enter the Code _ _ _ _ at https://activate.apple.com/
    3. You will need to login to your Apple account; I did this on a PC and my Android phone
    4. A working Apple iPad or iPhone is required, you will receive a 6-digit Code, Enter it on whatever you used to access https://activate.apple.com/
    5. Success .. REPEAT the 2FA process for each Roku
    6. Reinsert your SD Card AFTER ALL Roku's have been Activated
  7. IF you do not have 2FA then you can attempt to use Settings / Sign In / Sign In On This TV using your Apple ID (email) and Password. Do not re-insert any SD Cards until all Roku's have Apple TV Apps activated.

More information see https://support.roku.com/article/360036652634

I have Roku Ultra 4660X's and with 32GD microSD cards, one is running Roku OS 9.1 and the other Roku OS 9.2 and my Apple account is using 2FA (Two Factor Authentication). The problem is the Apple TV App cannot run off an SD Card. It's a 100% BUG that Apple needs to fix.

Good Luck!

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60 Replies
Community Manager
Community Manager

Re: Apple TV channel - Login Failure

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@Jaquith 

Thanks for the note here!

If you're having trouble signing in, please take a look here for more detailed instructions to assist you with the login process: https://support.roku.com/article/360036652634

If you're still having difficulty getting logged, in you'll want to visit Apple's Support site here for more help logging into their channel on the Roku platform. 

 

Thanks,

Tanner

 

Tanner D.
Roku Community Manager
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Jaquith
Level 9

Re: Apple TV channel - Login Failure

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Did that before I posted, it's not working!
Community Manager
Community Manager

Re: Apple TV channel - Login Failure

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Our apologies for the inconvenience.

Have you tried removing the channel from the Roku home screen, restarting your device from Settings>System>System restart, then adding the channel back once more? 

If that still isn't resolving the issue, you'll need to contact Apple Support directly for additional help. We don't have the ability to assist with login issues for 3rd party channels on the Roku platform—these authentication mechanisms are managed by each channel provider directly. They will be able to investigate and provide additional help for that type of issue. 

I'll follow up via private message to gather some additional details and help pass them along to the channel provider. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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atc98092
Level 16

Re: Apple TV channel - Login Failure

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Just installed it on my Sharp Roku TV without an issue. When you entered the code, did you receive the request for the 2 part authentication? I had to request it to be sent to an alternate device, as the device it was sending the code to was powered down. Once I got the code on the alternate device, I was connected no problem. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Jaquith
Level 9

Re: Apple TV channel - Login Failure

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RE Sharp TV .. Really? Sorry but it's a Roku issue. My Apple TV works great on my Apple TV. BTW I have several Roku Ultra's .. SAME problem on them all.

 

Yes I've tried to restart my Roku, yes I've even reinstalled the Apple TV App, yes I've even used the Apple TV's App internal Reset. The problem is I input my login information correctly and then it just spins that wheel and does nothing. My thought is the problem is the Authentication tunnel between Roku and Apple. Regarding trying the Web method, it fails to provide a Code. 

 

It's broken .. it's something Apple and Roku engineers need to correct. 

Community Manager
Community Manager

Re: Apple TV channel - Login Failure

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@Jaquith 

I apologize for the experience you're running into.

However, I'm also not able to reproduce this issue on a Roku Ultra device. Does your account use 2-factor authentication? What did Apple Support say when you contacted them regarding the issue within their channel?

Each channel on the Roku platform is built and maintained by the channel provider themselves. If there is an issue, they will need to investigate further to help resolve it within their channel. 

I sent you a private message requesting additional details. Please feel free to follow up accordingly so I can help pass your feedback along to the channel provider. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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atc98092
Level 16

Re: Apple TV channel - Login Failure

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@Jaquith wrote:

RE Sharp TV .. Really? Sorry but it's a Roku issue. My Apple TV works great on my Apple TV. BTW I have several Roku Ultra's .. SAME problem on them all.


Yes, a Sharp Roku TV. Had no issues. I also just authenticated my Roku Ultra 4640. I made a mistake the first time, and had to do it a second time. But the second time worked fine. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Jaquith
Level 9

Re: Apple TV channel - Login Failure

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@RokuTannerD wrote:

@Jaquith 

I apologize for the experience you're running into.

However, I'm also not able to reproduce this issue on a Roku Ultra device. Does your account use 2-factor authentication? What did Apple Support say when you contacted them regarding the issue within their channel?

Each channel on the Roku platform is built and maintained by the channel provider themselves. If there is an issue, they will need to investigate further to help resolve it within their channel. 

I sent you a private message requesting additional details. Please feel free to follow up accordingly so I can help pass your feedback along to the channel provider. 

 

Thanks,

Tanner


I replied to your Private Message. I have not yet contacted Apple directly. We have 2-factor authentication but have not had any notifications regarding "Apple TV .. Roku" as of yet.

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Community Manager
Community Manager

Re: Apple TV channel - Login Failure

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Have you tried changing/updating your 2-factor authentication settings in your account to see if this resolves the issue? 

I really recommend contacting Apple for more direct help. It sounds like the issue may be account-related, and is somehow causing your authentication to fail. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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