Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Sharona2010
Level 7

Apple TV app on Roku not working

Hey Danny... no. It’s not working. It doesn’t work. Yes, I removed the app and re downloaded the app/ it’s NOT working. Get your IT guys to fix it! It’s ROKU. It’s not apple. It works everywhere but with ROKU. I’m about to buy 3 more ROKUS. I will not be doing that now. Quit asking if we did x,y, and z... we DID. PLEASE FIX IT. 

2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Apple TV app on Roku not working

Hi @Sharona2010

Please accept our apologies for the inconvenience this has caused.

Channels on Roku are maintained by the channel developer themselves. We suggest reaching out to Apple TV Support to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact them here: https://support.apple.com/apple-tv

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Apple TV app on Roku not working


@Sharona2010 wrote:

 Yes, I removed the app and re downloaded the app/ it’s NOT working.

After removing a channel, best practice is to clear the Roku's memory by restarting it  before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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