Channel Issues & Questions

[CraftyPenguin]

I have TCL Roku tv(2018 model) and I downloaded the Apple TV app. I log in with no problems and I can see my library. When I try to watch a tv show or a movie it play for a short time (less than 10 minutes) and I get a video unavailable prompt. 

I did follow the steps I’ve seen before (uninstall, restart tv, and install again) but it did not work, I still have the same problem. Is there anything else I can try? 

[Mcoste2013]

I’m having the same problem and have not been able to find a solution! Hoping someone out there knows how to fix this. 

[RokuDanny-R · Accepted solution]

@CraftyPenguin @Mcoste2013 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Apple TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Apple TV support here: https://support.apple.com/apple-tv

Thanks,
Danny