Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Apple TV app has no sound

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All of my apps have sound and work except for the Apple TV app. The movie will play but has no sound. The Roku device I have is a 3800X and is connected to a ONN projector. Any suggestions?

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Roku Employee
Roku Employee

Re: Apple TV app has no sound

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@kevsie 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Apple TV app has no sound

Jump to solution

@kevsie 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Apple TV app has no sound

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Thank you Danny for the tip. I followed your instructions and it worked. You are a life saver. Thanks again.

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