Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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dpstory
Level 7

Apple TV app does not launch on Roku/Samsung tv

More than a week ago, Apple TV does not launch as a Roku app on my Samsung TV. In the past 10 days, it has launch once, last friday. Since then, it does not launch. I'm paying for content that I'm not getting. Help!
Software version 10.0.0; Buld 4209

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5 REPLIES 5\
RokuKariza-D
Roku Employee
Roku Employee

Re: Apple TV app does not launch on Roku/Samsung tv

Hey @dpstory

Thanks for posting here in the Community.

Does the issue only occur on Apple TV or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart > Restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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dpstory
Level 7

Re: Apple TV app does not launch on Roku/Samsung tv

I tried removing apple TV all , restarting roku, then reinstalling apple TV app. Same result. Had same problem with yt app a week ago efore apple acted up. I went thru procedure described above which fixed the yt problem

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dpstory
Level 7

Re: Apple TV app does not launch on Roku/Samsung tv

Got Apple tv app to work by removing other apps to free up memory.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Apple TV app does not launch on Roku/Samsung tv

@dpstory

Thanks for the response.

For clarification, is the issue now resolved? Are you getting an error message when launching Apple TV? Please let us know. We'd like to know more about how we can help.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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dpstory
Level 7

Re: Apple TV app does not launch on Roku/Samsung tv

Problem resolved.  Opened app 3 times successfully. Guess Apple and yt apps are memory hogs. Need roku with more memory. 

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