Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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sidurah
Level 8

Apple TV and Airplay have sound but no picture

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I have an older Roku TV (from 2017) and just bought a Roku Express 4k+ so I can use Apple TV. I got the Express all set up, and everything seems to work. Except Apple TV. I reinstalled the channel, reset the roku, unplugged and replugged in everything. and did a system reset. 

 

Using both Apple TV and Air Play both result in sound, but no picture.

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sidurah
Level 8

Re: Apple TV and Airplay have sound but no picture

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I fixed it by switching the HDMI input

View solution in original post

6 REPLIES 6\
StreamerUser
Level 20

Re: Apple TV and Airplay have sound but no picture

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Correct Roku app re-install process:

1)  Remove app

2) RESTART Roku <-- Must do this here!!!

3) Re-install app

(otherwise settings/cache data get left behind)

Beyond that, try:

1) Manually configure display to 720/1080/4K (Settings/Display)

2) Disable (or enable) Auto adjust display refresh rate (Settings/System/Advanced display settings)

3) Check for updates (Settings/System/System update/Check now)

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sidurah
Level 8

Re: Apple TV and Airplay have sound but no picture

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I tried all of that with no luck. And now it's not even paying sound.

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StreamerUser
Level 20

Re: Apple TV and Airplay have sound but no picture

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@sidurah wrote:

I tried all of that with no luck. And now it's not even paying sound.


Power down (unplug from the wall) all your devices for at least 5-10 minutes.

Re-power your TV (let it completely "boot" up), then re-power your 4K+, see if that resolves the audio issue.

Otherwise, set Settings/Audio/HDMI=PCM-Stereo and see if that resolves the audio issue.

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sidurah
Level 8

Re: Apple TV and Airplay have sound but no picture

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It fixed the audio issue but there's still no sound. Smiley Sad

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sidurah
Level 8

Re: Apple TV and Airplay have sound but no picture

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I fixed it by switching the HDMI input

mitch2020
Level 7

Air play only works after I unplug my tv

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My airplay only works if I first unplug my tv,

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