Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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sidurah
Level 8

Apple TV and Airplay have sound but no picture

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I have an older Roku TV (from 2017) and just bought a Roku Express 4k+ so I can use Apple TV. I got the Express all set up, and everything seems to work. Except Apple TV. I reinstalled the channel, reset the roku, unplugged and replugged in everything. and did a system reset. 

 

Using both Apple TV and Air Play both result in sound, but no picture.

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sidurah
Level 8

Re: Apple TV and Airplay have sound but no picture

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I fixed it by switching the HDMI input

View solution in original post

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5 REPLIES 5\
StreamerUser
Community Streaming Expert

Re: Apple TV and Airplay have sound but no picture

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Correct Roku app re-install process:

1)  Remove app

2) RESTART Roku <-- Must do this here!!!

3) Re-install app

(otherwise settings/cache data get left behind)

Beyond that, try:

1) Manually configure display to 720/1080/4K (Settings/Display)

2) Disable (or enable) Auto adjust display refresh rate (Settings/System/Advanced display settings)

3) Check for updates (Settings/System/System update/Check now)

StreamerUser
Roku Community Streaming Expert

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sidurah
Level 8

Re: Apple TV and Airplay have sound but no picture

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I tried all of that with no luck. And now it's not even paying sound.

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StreamerUser
Community Streaming Expert

Re: Apple TV and Airplay have sound but no picture

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@sidurah wrote:

I tried all of that with no luck. And now it's not even paying sound.


Power down (unplug from the wall) all your devices for at least 5-10 minutes.

Re-power your TV (let it completely "boot" up), then re-power your 4K+, see if that resolves the audio issue.

Otherwise, set Settings/Audio/HDMI=PCM-Stereo and see if that resolves the audio issue.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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sidurah
Level 8

Re: Apple TV and Airplay have sound but no picture

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It fixed the audio issue but there's still no sound. Smiley Sad

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sidurah
Level 8

Re: Apple TV and Airplay have sound but no picture

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I fixed it by switching the HDMI input

View solution in original post

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