Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jdcliff
Level 7

Apple TV Plus incompatibility on Roku TCL

I know that my TCL Roku TV isn’t compatible with the new Apple TV + app. Apparently it’s model # 6000x and the Apple TV plus app will only work with 7000x models and above.

My two questions:

1. Why? Is there some specific reason my TCL RokuTV isn’t a good fit, but my old Roku2 stand alone device is?

2. What other streaming apps aren’t compatible?
11 Replies
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Community Manager
Community Manager

Re: Apple TV Plus incompatibility on Roku TCL

Hi there, 

Thanks for the note. Each channel provider can determine which Roku devices their channel (app) will support. In general, if you search the channel on your Roku device in Streaming Channels, and it doesn't appear, it may not be supported. 

You'll need to contact any specific channel provider directly to inquire further about availability/compatibility on your Roku device, and share your feedback or requests. You can reach Apple support here: https://www.apple.com/contact/

 

Thanks,

Tanner

 

Tanner D.
Roku Community Manager
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exit2lef
Level 8

Re: Apple TV Plus incompatibility on Roku TCL

I have a similar problem with a three-year-old Sharp Roku TV that is apparently incompatible with Apple TV+. Apple support pages and user forums refer people back to Roku for the answer, so searching for a solution has been a circular journey. It seems like neither company is willing or able to explain what aspect of Apple TV+ requires more recent hardware than Netflix, Hulu, Amazon, and countless other streaming services.

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Jdcliff
Level 7

Re: Apple TV Plus incompatibility on Roku TCL

I'm completely with you exit2lef. I've been given the run around from both Apple and Roku about why my 2-year-old TCL RokuTV isn't compatible with a major app like AppleTV Plus, yet works with every other app out there. 

Do we even know if there are other apps that don't work? Is it a singular Apple TV Plus thing? 

I'd love some more information on this issue...

 

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billfuller
Level 7

Re: Apple TV Plus incompatibility on Roku TCL

bad answer, don't side step i have a hisense 40" hd 1080p that won't support apple tv either, its not that it won't it could if you wanted it to with a update. so why not tell us why the real reason. i have a ultra roku box and its there so why not 1080p. you can get it on any tablet or apple non retina display. so why its just you guys roku/apple drawing a line in the sand. so your gonna make me buy a new tv or and this is really stupid buy a roku ultra and hdmi it into my roku tv so i can stream apple tv. shake  hands with apple and let us that bought your hd 1080p only tv's. stream apple tv.

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ChgoBarb
Level 7

Re: Apple TV Plus incompatibility on Roku TCL

I bought a new TCL Roku TV in December 2019, so after Apple TV has launched. Turns out it's also incompatible with Apple TV. I also bought some Apple devices. So what is my free trial good for, I wonder? Watching TV on my phone?

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exit2lef
Level 8

Re: Apple TV Plus incompatibility on Roku TCL

That's exactly what I'm doing: watching on my phone. I'm between iPads at the moment, and my Roku TV doesn't support Apple TV+ for reasons that continue to be undisclosed by either Roku or Apple. It's frustrating. "For All Mankind" is a brilliant show, but I think I've missed a lot of nuance and detail by watching it on such a small screen.

jeffrok
Level 12

Re: Apple TV Plus incompatibility on Roku TCL

I'm guessing it's due to performance reasons..

 

Example:

I just started using YouTube TV.. it runs like total garbage on my 2017 TCL Roku TV but runs great on my 2013 Roku 3. This is no surprise because the whole Roku interface is slow on my TCL tv.

 

Apple must have tested it's channel on certain tv models and determined that performance of the channel was too poor to be supported.

I don't blame Apple though.. I blame the TV manufacturer for putting the Roku experience on their box but using subpar hardware inside. The Roku TV experience from 2017 should EXCEED the Roku 3 experience from 2013.

Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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ChgoBarb
Level 7

Re: Apple TV Plus incompatibility on Roku TCL

My eyes are not good enough for that! I am disappointed, but OK, I can watch Amazon, Netflix, and countless other channels, so I'll just do without Apple TV.

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efil4ukoR
Level 7

Re: Apple TV Plus incompatibility on Roku TCL

As for other apps, Vudu “Family Play” mode isn't supported as well as Disney+ seems to only support HD and not 4K on my TCL Roku 4K TV model 55US5800 (Roku TV 6102X, 9.2.0 build 4805-22). Bummed by all three...

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