Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
This morning I successfully added Apple TV to my Roku Ultra (OS 9.1), however, it did not automatically appear on my Roku 4 (OS 9.2).
In fact, I can't even find it in the channel store on the Roku 4 -- is this app restricted to Ultra HD only? My Roku 4 is connected to an HD receiver, but it is not Ultra HD.
Thanks in advance for any advice on this.
Hi Bill, I can't speak for Roku 4 owners, as I don't own a Roku 4. I have a 2017, and 2018 Roku Ultra, which is the same hardware, but the newer one came with the JBL earbuds. Anyway for me, I found the AppleTV channel under new and notable in the channel store. As long as you have OS 9.2, you should be OK. I haven't heard any other requirements but that. One thing you might check is to see if you have the latest 9.2 build in software update under Settingsystemoftware Update. I had 2 different builds pull down. The first only installed on the 2018 unit, the second one, installed on both.
The correct build number should be: 9.2.0 build 4106. Hope this helps.
The people to ask are at Apple, not Roku. Only the channel developers can make the decision about what platforms to offer their channels.
It's only a guess on my part, but it might be because the Roku 4 is the only Roku 4K player that doesn't support HDR, and they didn't want to have to code the application differently for a single device.
Roku Community Streaming Expert
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