Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Flokic
Level 8

Apple TV+ Not Available on All Roku Device Models?

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Can anyone please explain why there's Apple TV+ on Roku 2 and 3 but not on Roku 4? Will it ever exist on Roku 4, is there a justification for this!?

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Community Manager
Community Manager

Re: Apple TV+ on Roku 4

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Thanks for the notes here.

The Apple TV app is not supported on the Roku 4 at this time. The channel doesn't support all models of Roku device.

You can review all of the devices that are currently supported here: https://support.roku.com/article/360036652634-how-do-i-use-the-apple-tv-channel-on-my-roku-streaming...

Channel providers may choose to add additional support for more devices, so please feel free to follow up with the channel provider (Apple) directly to share your interest and inquire further. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Williamt100
Level 9

Re: Apple TV App (Service) and Roku

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This morning I successfully added Apple TV to my Roku Ultra (OS 9.1), however, it did not automatically appear on my Roku 4 (OS 9.2).

In fact, I can't even find it in the channel store on the Roku 4 -- is this app restricted to Ultra HD only?  My Roku 4 is connected to an HD receiver, but it is not Ultra HD. 

Thanks in advance for any advice on this.

Bill

Roku 3500X
Roku 4400X
Roku 4661X
iFrog
Level 8

Re: Apple TV App (Service) and Roku

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@Williamt100 wrote:

This morning I successfully added Apple TV to my Roku Ultra (OS 9.1), however, it did not automatically appear on my Roku 4 (OS 9.2).

In fact, I can't even find it in the channel store on the Roku 4 -- is this app restricted to Ultra HD only?  My Roku 4 is connected to an HD receiver, but it is not Ultra HD. 

Thanks in advance for any advice on this.

Bill


Hi Bill,  I can't speak for Roku 4 owners, as I don't own a Roku 4.  I have a 2017, and 2018 Roku Ultra, which is the same hardware, but the newer one came with the JBL earbuds. Anyway for me, I found the AppleTV channel under new and notable in the channel store.  As long as you have OS 9.2, you should be OK.  I haven't heard any other requirements but that.  One thing you might check is to see if you have the latest 9.2 build in software update under SettingsSmiley FrustratedystemSmiley Frustratedoftware Update.  I had 2 different builds pull down.  The first only installed on the 2018 unit, the second one, installed on both.

The correct build number should be: 9.2.0 build 4106.  Hope this helps.

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Williamt100
Level 9

Re: Apple TV App (Service) and Roku

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I saw from the Roku Support Web Site, that the Apple TV app is not available on the Roku 4 -- I'm a bit surprised by this.

Roku 3500X
Roku 4400X
Roku 4661X
iFrog
Level 8

Re: Apple TV App (Service) and Roku

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@Williamt100 wrote:

I saw from the Roku Support Web Site, that the Apple TV app is not available on the Roku 4 -- I'm a bit surprised by this.


Might have to do with requiring HDR support.  The Roku 4 only supports 4K. It could be something else like CPU and RM, etc but HDR support seems most likely.

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atc98092
Level 16

Re: Apple TV+ on Roku 4

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The people to ask are at Apple, not Roku. Only the channel developers can make the decision about what platforms to offer their channels.

It's only a guess on my part, but it might be because the Roku 4 is the only Roku 4K player that doesn't support HDR, and they didn't want to have to code the application differently for a single device. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
Flokic
Level 8

Re: Apple TV+ on Roku 4

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I can confirm tomorrow but I'm pretty sure there is an 4k HDR setting option on the Roku 4.

atc98092
Level 16

Re: Apple TV+ on Roku 4

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Nope. I had a 4, and my granddaughter uses it now. No HDR support there. It was replaced by the Ultra 4640, the Premiere and Premiere+, which first offered HDR support.

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
Flokic
Level 8

Re: Apple TV+ on Roku 4

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Well, even so, there's no justification, any decent app supports the roku 4. For example:

https://help.moviesanywhere.com/hc/en-us/articles/360001390766-Does-Movies-Anywhere-support-4K-and-H...

I guess Apple doesn't really take roku seriously, can't blame them.

toondog
Level 7

Re: Apple TV App (Service) and Roku

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No Atmos?

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