Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JaedenRuiner
Level 7

App/Channels just dissappear from Home Screen

I just bought a Roku Ultra (last week) and linked in all my channels.  (I would call them "Apps" but regardless of semantics, I've added my stuff to the Home screen.)

Netflix, Hulu, HBoMax, Vudu, Prime, Disney, CBS, CrunchyRoll, and Youtube.

Wasn't paying attention last night so i don't know when this started, but this morning, CBS, CrunchyRoll, and YouTube were no longer on my home screen.

So i added them again, naturally there was not "download" now because thy are already on my device, just missing from the Home screen. 

I had to reconfigure these apps/channels to use my accounts. 

Started watching YouTube.  Paused to got the bathroom, when i cam back it was already on the Fish-Tank screen saver, and upon returning to the home screen:  CBS, YouTube and CrunchyRoll HAVE BEEN REMOVED AGAIN!!!

What is going here?  The reason I finally went with the Roku is because unlike the PS4 or FireStick, I have control over the menu.  But now it's just dropping my channels that I've added?

How do I fix this?

Thanks

Jaeden "Sifo Dyas" al'Raec Ruiner

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4 Replies
renojim
Level 21

Re: App/Channels just dissappear from Home Screen

Any channel/app removed from one Roku device will be removed from all devices linked to the same account.  Do you have multiple devices linked to your account?  You can check at https://my.roku.com .  What email address shows under Settings->System->About on your Roku - is it yours?  Did you call any number to activate your Roku?

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JaedenRuiner
Level 7

Re: App/Channels just dissappear from Home Screen

Ok.

I get the nature of this feature, so that if I just signed up for a new service, that service would automatically be available on all my devices.  Great.

Any way i can turn this feature off? 

I mean, if I had a Roku in the living room, and one in the kid's room, i wouldn't necessarily want them to have unfettered access to all services, just because they are both linked to the same account.  As with all things it should be an "opt in" not an "opt out" scenario.  I might just be weird and want to have one roku set up with movie apps and a different one for tv apps.  The point being, i want to control things my way.  They are my devices, not Roku's.  It was the primary reason i switched to Roku because FireStick and PS4 don't allow me to control my menus my way, and I found with the first Roku I purchased that I could control the apps/channels and the menu order.  

So how can i have multiple devices linked to the same account without them being synchronized to each other?  If I want something on both devices I will install it.

Thanks

J"SD"a'RR

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makaiguy
Level 20

Re: App/Channels just dissappear from Home Screen


@JaedenRuiner wrote:

So how can i have multiple devices linked to the same account without them being synchronized to each other?  If I want something on both devices I will install it.


Sorry, no can do.  To have separate channel listings, you need to have the sets connected to different Roku accounts.  This also gives you the ability to have different PIN and parental control settings.  Duplicate accounts don't cost anything to create, but each needs its own unique email address.

To change an already set up Roku to a different Roku account, you need to do a Factory reset (via Settings > System > Advanced system settings > Factory reset).  The Roku will reboot as though it were a new unit right out of the box and you'll need to set it up from scratch, connecting to the new account.

  • IMPORTANT! When linking your device you may be directed to go to roku.com/link. Type this in very carefully and verify that you actually do go there. Otherwise you can end up at a scammer's fake Roku site where they may request you to pay bogus charges and will collect your payment information to use as they wish. If you end up at ANY site not on roku.com (other than the https://my.roku.com/link that you'll get redirected to), back out and try again.

The downside is that anything you have subscribed to and paid for through Roku will only be available on the account to which it is subscribed.  Channels you have subscribed to directly with the channel will be viewable through their dedicated channels apps on all supported devices.

 

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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JaedenRuiner
Level 7

Re: App/Channels just dissappear from Home Screen

Again,

That is a bad design for user customization.  As a programmer, I would know. 

Features are great, but when they are enforced, it turns people away.

Thanks for information.

J"SD"a'RR

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