Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Anyone having issues with CBS All Access or CW app with Roku OS 9.4?

I've noticed issues with playback with Roku since the latest update. I can open the app, navigate around, but when I play, I get a playback error found, try again message. I've tried everything from restarting, to deleting the app, and re-installing. I've also tested on two different roku devices. TCL P607 and Roku Streaming Stick +.

I'm really happy for the Airplay2 and homekit updates, but seems like they've made a mess for many of their app developers :/

Thanks!

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Level 14

Re: Anyone having issues with CBS All Access or CW app with Roku OS 9.4?

I've occasionally gotten that error/had that issue, generally with recently recorded content made available for replay - but its existed prior to 9.4 (though it has gotten worse recently, not sure its 9.4 related).

Regardless, contact CBS AA about it (its their app, their error):

https://help.cbs.com/s/help

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