Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Huskerfan
Level 9

Anyone else not able to load Sony Crackle app on Roku

Getting message "App has failed to launch...please check your connection and try again"

Uninstalled and reinstalled app still same message...everything else is loading just fine

Just curious if its just me or anyone else experiencing issues or if any ideas

Thanks
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DBDukes
Community Streaming Expert

Re: Anyone else not able to load Sony Crackle app on Roku

"Huskerfan" wrote:
Getting message "App has failed to launch...please check your connection and try again"

Uninstalled and reinstalled app still same message...everything else is loading just fine

Just curious if its just me or anyone else experiencing issues or if any ideas

Thanks

Did your uninstall include a reboot after the removal and before the reinstall? If not, it wasn't a clean reinstallation.
DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Huskerfan
Level 9

Re: Anyone else not able to load Sony Crackle app on Roku

Yea i did

Also another person in household experiencing same issue with theirs

Both are Roku Express ...same wifi and likewise everything else loads
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ghb51
Level 11

Re: Anyone else not able to load Sony Crackle app on Roku

It's working fine on my Express fwiw.
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Huskerfan
Level 9

Re: Anyone else not able to load Sony Crackle app on Roku

It's working here noe  they must been having a hiccup 


Thanks 
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