Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jack66
Level 7

Angel Studios add channel page keeps popping up.

Angel Studios add channel page keeps popping up when streaming, is there a way to stop it.

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Angel Studios add channel page keeps popping up.

@jack66

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate team to investigate further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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