Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
“An unexpected error occurred” in Movie & TV Store
Recently had the same problem and though it was solved at the time (and I was sure that I saved it somewhere in case it happened again), but I cannot find it or replicate it. The problem is when I click on the ROKU-Movie or ROKU-TV Store by Vudu Fandango in the Home Screen, I get the error notification above in the subject line. It is as though I need to re-login to Vudu somewhere, and I have done that on every Vudu platform that I have & through every mode I access Vudu from; mobile app, mobile Chrome, desktop Chrome, iPad app, iPad Chrome, iPad Safari, & of course the Vudu app in ROKU. I have logged out and log back in to each one, and did them all at the same time even so that there was nothing logged into Vudu when I began logging back in. I was almost positive that that’s what I did before and it cleared the error notification up & I was again able to go into the movie and TV store to purchase or rent movies from Vudu through Roku. I recently had to have my power supply in the TV replaced because it went out, and since that happened I have not been able to get back into the movie and TV store regardless of where I re-login to Vudu trying to do so.