Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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aaa4791
Level 7

Amazon will no longer be supporting the Prime Video app on your Roku device

I am a total techno-phone, so please be patient with this question:  After receiving the email "Amazon will no longer be supporting the Prime Video app on your Roku device" I wonder if I really need a new Roku, since my TV is on it's last legs...  if I were to buy a small Roku TV or some Smart TV, would that solve the issue or would I have to still upgrade my old Roku device for the new TV set?

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: Amazon will no longer be supporting the Prime Video app on your Roku device

If you bought a new Roku TV or another Smart TV with the Prime app it would solve your problem.  Or, you could take advantage of the $10 Roku Express offer and maybe connect it to your old TV (if it has an HDMI input).

Roku Community Streaming Expert

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cgcooper63
Level 7

Re: Amazon will no longer be supporting the Prime Video app on your Roku device

We have a Roku streaming device Model 4800x (Ultra).  Will this device support use of Amazon Prime?

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makaiguy
Community Streaming Expert

Re: Amazon will no longer be supporting the Prime Video app on your Roku device

The 4800 is the latest Ultra model and will continue to be supported for many years.

Amazon has announced in emails to Roku owners that, effective November 1, 2021, their Prime Video will no longer support the following older Roku model numbers:

Roku 2 HD/XD/XS models 2050X, 2500X, 2720X, 3000X, 3100X
Roku LT models 2400X, 2450X, 2700X
Roku SE model 2710X
Roku Streaming Stick models 3400X, 3420X, 3500X

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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