Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Amazon prime

I have amazon prime and the channel on my roku. When I try to sign in, it tells me to login to my roku acct and add the code...shouldn't I be able to just sign in to my acct?! Also, when I do the code it says that channel isn't available in my region? Please help!

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Roku Employee
Roku Employee

Re: Amazon prime


Thanks for the inquiry.

For more information about that channel's authentication and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here:


Danny R.
Roku Forum Moderator
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