Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon prime

I have 2 rokus attached to two different TVs in my home (they are not used at the same time.) The one works fine but the roku se has a glitch while trying to play anything on Amazon prime.  It will play for a while then just go black and go back to the home page.  I don’t know if it is the roku se or what.  Installed one for my parents and it works fine.  I have updated the roku and restarted it.  Anyone have any other suggestions before I send it back?

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Amazon prime


Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?


Danny R.
Roku Forum Moderator
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