Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon prime video

I have a Roku 4630x and cannot find the Amazon Prime Video App. There is no search function. Checked Amazon, they advise inserting code, but there is no function to do so. 

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Roku Employee
Roku Employee

Re: Amazon prime video


Thanks for the post.

Where are you currently located? 

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Danny R.
Roku Forum Moderator
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