Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Amazon prime video couldn't be found in channel store


I have the same issue, i'm from Philippines.

I was able to install the Prime Video app on my phone and work fine. When i tried to install the Prime Video channel on my TV, i received an error stating that the channel can't be added.

I contacted Amazon customer service and was told to get help from Roku instead stating "it's their device they should be able to help you installing the app. You're able to install it on your phone means it's available on your location."

I was about to try to add the Prime Video channel to give it a try but i can no longer see the channel anymore.

I don't know what to do next. Smiley Sad

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Level 7

roku in France

We live near Narbonne in France.   Can I watch Roku in France?  How do I access/activate my Roku there?  we have satellite internet, and a very good one too.  thank you so much.  Jack Dickerson

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Roku Employee
Roku Employee

Re: roku in France


Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

As per Community Guidelines: Discussions regarding any usage of VPNs to circumvent established regional broadcast rules or limitations are not allowed in the Community. Any topic or comment posted regarding the use of a VPN, or any circumvention of applicable limitations, will be removed at Roku's discretion.


Danny R.
Roku Forum Moderator
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Level 7

Re: roku in France

Remote Control

I own a Roku Express and live in the Netherlands. I have a subscription on Amazon prime and works on my PC, PlayStation and mobile but can't found it on de Roku like our friend from France. On my Roku remote I have even a Amazon button (like a Netflix button) but don't work. I read all the comments but no solution.

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