Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Edu81ardo
Level 7

Amazon prime video channel in argentina

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Hello everybody, I am in argentina and I cant download the amazon prime video channel. Somebody can help me. Amazon prime video is available in my location. I can use it in my smarts tv but roku doesnt have the channel to download. Many thanks for the help.

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atc98092
Community Streaming Expert

Re: Amazon prime video channel in argentina

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If it's not in the channel store, then it's not available on Roku in your market. Yes, Prime Video might be available there, but Amazon has to make it available in the Roku channel store for that location. Roku does not control where the channels are available. Only the channel developer can do this, and for Prime Video that is Amazon.

There are many locations that a service (such as Prime Video) is available, but not via a Roku device. This is only one example, but there are others. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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atc98092
Community Streaming Expert

Re: Amazon prime video channel in argentina

Jump to solution

If it's not in the channel store, then it's not available on Roku in your market. Yes, Prime Video might be available there, but Amazon has to make it available in the Roku channel store for that location. Roku does not control where the channels are available. Only the channel developer can do this, and for Prime Video that is Amazon.

There are many locations that a service (such as Prime Video) is available, but not via a Roku device. This is only one example, but there are others. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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