Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon prime video App is not Available in my Roku Ultra

I dont See Amazon Prime Video App in Roku Ultra

4 Replies
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Level 7

Re: Amazon prime video App is not Available in my Roku Ultra

Same. Is Disney plus avalable. Is it possable you had a vpn running on your PC when you created you account?

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Level 18

Re: Amazon prime video App is not Available in my Roku Ultra

Note it's not called "Amazon Prime", the channel app is called "Prime Video".

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 8

Re: Amazon prime video App is not Available in my Roku Ultra

Same. We cant use Prime video in Turkey... 

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Roku Employee
Roku Employee

Re: Amazon prime video App is not Available in my Roku Ultra

@Velu @sjadhksakj 

Thanks for the post.

Where are you located? 

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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