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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mike2245
Level 7
‎06-08-2021 08:38 PM

Amazon prime not working

Prime is the only channel not working on my roku tv. Does anyone know how to fix this?

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StreamerUser
Level 20
‎06-09-2021 12:55 AM

Re: Amazon prime not working

Need more details (Roku TV brand/model/firmware version, Prime app version, specific details about "not working")

Regardless, have you:

1) Removed the Prime app

2) Restarted your Roku <-- MUST DO THIS HERE!!!

3) Re-installed the Prime app

..?

Thats the first step when dealing with a single app thats not working properly.

 

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BlueHoney
Level 8
‎06-09-2021 09:55 PM

Re: Amazon prime not working

Yesterday, many sites were down with 503 errors. Someone or maybe a group was shutting down many websites and websites that stream.

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