Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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slamehalick
Level 7

Amazon channel completely disappeared

My Amazon channel has completely disappeared from my Roku.  I have already done a system update and restart but to no avail.  It doesn't even show up in a search.  What on earth?  So frustrating!
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3 Replies
twiceover
Level 10

Re: Amazon channel completely disappeared

They recently changed the name and icon.  I believe it is a light blue icon now and I think it is called "Prime Video".
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slamehalick
Level 7

Re: Amazon channel completely disappeared

I saw that but I thought it was only if you had Prime.  Confusing but I'll give it a shot.  Thank you!
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atc98092
Level 13

Re: Amazon channel completely disappeared

Yeah, they changed the icon on all platforms. My iOS devices have done the same thing.
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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