Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Our Amazon Prime video channel suddenly will not load. It always loaded with no issues until very recently (09/20). The opening 'Prime' logo flashes a few times, then the screen just goes black. I tried removing the channel, restarting the device (RokuExpress+), then reinstalling the Prime app, but get the same result. This does not appear to be the same issue many people are/were having with the Prime Video app bouncing back to main screen- just black screen in the past few weeks. Can anyone help?
I’ve been having the Prime Video app failure to get past the splash screen since 10/2.
information: -Roku device model—3910RW Express+ -serial number—YG006W881007 -device ID—C53876881007 -software OS/version—9.3.0 build 4194-51 -how are you connecting the Roku device to your TV? composite or HDMI? — composite -what channel and what version/build is the channel — Prime Video version 11.4 build 2020090921 -tracker ID when this issue occurs — 07-415-092
I'm having the same issue, using Roku Express+. The Amazon logo loads then all I get is a blank screen. The app itself never loads. It seems to go into a loop of trying to load, showing the logo then returning to a blank screen, etc.
Roku Model: 3910Rw - Roku Express+ Software Version: 9.4.0 - build 4174-51
Note: I use composite (RCA) cables due to having an older TV.