Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
2 Solutions
Accepted Solutions
Hi everyone. I have solved this issue but you are not going to like it. I did an online chat with amazon.com and they walked me through the solution. It worked on both of my Roku Express+ devices.
1) You need to perform a factory reset and reconnect your Roku to the internet and your Roku account. Do not attempt to login or subscribe to anything yet. Like I said, you are not going to like this.
2) If necessary, add Prime Video channel. Login as prompted. That channel should now work. You will notice they now have profiles to set up if you have not yet done so.
3) Login to whatever other channels you have been using.
It is important that you setup Prime Video channel FIRST (at least for me it was). If you do not, you may need to start over with yet another factory reset.
I hope this works for you. Please feel free to share as needed.
Have a great day. 
Mike P.
