Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SageerAM
Level 8

Amazon Video not available

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I have had roku express for a few years now, and recently I have subscribed in Amazon Prime videos, I went to add the Amazon video app from my roku but it is not available, I went to the website and found Amazon prime when I tried to add it it appears as grey button (can't be clicked) I tried to install apple tv just to see if it works from the website, and it works, but amazon prime does not. 

 

On my amazon prime account I tried to add devices, anyways it is asking me to give them the code that appears on my tv, but my tv does not have amazon prime. 

 

What is the solution? I think it is some licensing issue.  They need to solve it. I have already faced a similar problem with (Starsplay) ROKU sorry to say that but you ain't good enough.

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RokuMary-F
Roku Employee
Roku Employee

Re: Amazon Video not available

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Hi @SageerAM,

Thanks for posting in the Roku Community!

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

Let me know if you have any other questions, and have a good day!

Many thanks,
Mary

 

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5 REPLIES 5\
DBDukes
Community Streaming Expert

Re: Amazon Video not available

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Are you in one of the Roku supported regions?

  • United States
  • Canada
  • France
  • United Kingdom
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • El Salvador
  • Guatemala
  • Honduras
  • Mexico
  • Nicaragua
  • Panama
  • Peru

Are you using a VPN?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Forbes42
Level 7

Re: Amazon Video not available

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I'm having a similar problem. Prime video worked fine on Roku express for several years until last night.

Now I keep getting the "Check network connection" error message. I have uninstall the channel. But when I try to reinstall it, I get an "out of memory" error.

Does anyone else have any suggestions as to what to try next?

 

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SageerAM
Level 8

Re: Amazon Video not available

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No, I am in Saudi Arabia. And I am not using VPN

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RokuMary-F
Roku Employee
Roku Employee

Re: Amazon Video not available

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Hi @SageerAM,

Thanks for posting in the Roku Community!

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

Let me know if you have any other questions, and have a good day!

Many thanks,
Mary

 

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Forbes42
Level 7

Re: Amazon Video not available

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I found the solution for the "Check network connection" error on the Roku express, was to reset the device. And reinstall the Prime Video app.

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