Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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geetalsarin
Level 7

Amazon Prime

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Hi, I bought Roku Ultra from USA to India and very disappointed that it’s not working as I have anticipated. But still I am happy that Netflix is working fine but the issue is I can’t download Amazon Prime on it . If I will able to install it I will get my money’s worth. Kindly help me in installing it otherwise it will be waste of money and it’s really hard for me to return it to US in these COVID time. Hope you understand my problem and resolve this issue. My email is geetalsarin@gmail.com

regards

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Strega
Level 15

Re: Amazon Prime

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Channel/app availability is controlled by each content provider so you should ask Amazon about that. (Those channels in turn have to negotiate rights to display content in various regions with the actual content creators.) In general, buying media devices from other countries is tricky.

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Strega
Level 15

Re: Amazon Prime

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Channel/app availability is controlled by each content provider so you should ask Amazon about that. (Those channels in turn have to negotiate rights to display content in various regions with the actual content creators.) In general, buying media devices from other countries is tricky.

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makaiguy
Community Streaming Expert

Re: Amazon Prime

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When you created your Roku account, did you do so while not in India?

Either now, or when creating your Roku account, were you using a VPN that masked your country?

The channel may use either of these criteria to determine whether you are in a region in which it can operate.

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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