Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon Prime

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Hi, 

Does anyone know how i can add the Amazon Prime channel to my Roku Premiere as it's not included and I've looked everywhere for help as how to add the channel.

Thanks and Regards,

Ashley

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Roku Employee
Roku Employee

Re: Amazon Prime

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@Ashattack006 

Thanks for the post.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 16

Re: Amazon Prime

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Where are you located?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 7

Re: Amazon Prime

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Malta

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Roku Employee
Roku Employee

Re: Amazon Prime

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@Ashattack006 

Thanks for the post.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 16

Re: Amazon Prime

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https://timesofmalta.com/articles/view/Amazon-offers-video-streaming-service-at-monthly-subscription...

Per the above article from 2016, Prime Video is available in Malta, but there still are two potential problems.

The actual channel apps on the Roku are created, provided, and maintained by the channels themselves.   Roku just provides the platform to run the channel aps on.  Prime Video may be available on other devices or for streaming via a web browser, but if Amazon hasn't released a version of their channel app for Roku in Malta, you won't find one.  I haven't found a way to check this, so your best bet may be to ask Amazon via the link Danny provided above..

 Also, was your Roku account created while you were connected to the internet via a provider somewhere other than Malta?  If it's associated with a non-Maltese IP,  or if you are connecting through a VPN server located elsewhere that hides your actual IP, that could explain Prime Video not being available to you in Malta also.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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