Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon Prime videos would not play

PROBLEM: No Amazon Prime videos would play on my Roku device. 

DETAILS: My Roku is on version 10.0.1 and build 4172
The version was updated 'yesterday' (after which time apparently this problem cropped up??)
I spent time on a support chat with Amazon but could find no reason why.

- Restarting wifi / router
- Uninstalling and re-installing Amazon Prime on Roku
- Turning 'everything' off and on again

SOLUTION - what seems to have fixed it:
- Physically unplug my Roku device from my TV. Apparently that dumps the device cache. 
I unplugged the device, waited at-least 15 seconds, then plugged it back in. EVENTUALLY (not immediately but after a few more minutes and attempts) Prime videos started working again. 

0 Kudos