Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
There is a significant problem with the Amazon Prime channel on the Streaming Stick+ and possibly other Roku devices that has not been solved in nearly 1 year. When watching English titles like Jack Ryan that include some scenes where a foreign language is being spoken, english subtitles are supposed to be shown (even when subtitles are turned off). These "forced subtitles" appear when watching Amazon Prime on other devices but not on the Roku. There are other posts that have raised this problem but it has not been fixed by Roku in nearly a year (which is rediculous right!). So my advice is not to risk purchasing a Roku product if you intent to watch Amazon Prime. This is not a problem on Netflix and other channels. Only Amazon Prime. Note that Roku blame Amazon and Amazon blame Roku and so this problem may never be fixed. I have wasted my money on the Streaming Stick+.
Re: Beware. Do not buy a Roku if you intend to watch Amazon Prime
Amazon seems to habe updated the app. Don't remember seeing it do so. Different look, controls for options don't work imb xray links are gone. It has a very different look now and i have to relearn it's interface quirks. But they maybe have fixed audio sync problems.
That was quite a problem for a year. There were tricks to minimiZe it.