Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon Prime stuttering and freezing

I have a Roku Express+.  Have Netflix, Sling and Hulu.  Also Amazon Prime.  It is the only channel that stutters and freezes.  Have contact Prime and they think it is Roku, but Roku does not support my model.  Has anyone fixed this problem?

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Roku Employee
Roku Employee

Re: Amazon Prime stuttering and freezing


Thanks for the post.

What Roku model device are you using?

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.


Danny R.
Roku Forum Moderator
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