Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon Prime stop me if you've heard this one before

Hi folks...very frustrated here. I have followed every remedy for this and it still doesn't work. The Prime channel refuses to recognize my location as Canada. My Roku account is localized to Canada. I did a factory reset (which didn't make my girlfriend happy) created a new account and the account was recognized as Canadian by Roku. I tried  to login to Amazon and it failed even thought the credentials were correct. I did the website thing with the code.....accessed the TV shows in Amazon, and got shut down by the service restriction error. Why is something so simple as geolocation a major problem with Roku? I've deleted and re-installed Prime to no avail several times. 

Does anyone have a solution that works consistently?

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Level 7

Re: Amazon Prime stop me if you've heard this one before

I'm having the same issue. When I try to play certain shows on Prime Video on my Roku, I get the service area restriction message, which refers me to instead of if I want customer service. It's not an Amazon problem, it is a Roku problem, but can't seem to get any Roku help. Has anyone found a fix for this?

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Community Streaming Expert

Re: Amazon Prime stop me if you've heard this one before

How can this be a Roku problem? They didn't create the channel for Prime. It's completely under the control of Amazon. If your Roku is connected to the Internet within Canada, and you don't have a VPN set up that redirects your connection elsewhere, there's nothing in the Roku that is telling Amazon where you are. 


Roku Community Streaming Expert

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