Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Amazon Prime player, subtitle background

Amazon FINALLY fixed this problem about a month or two ago!

...mostly. Every once in a while there will be a stray line that still has a black background.

But other than those occasional hiccups, HOORAY!

BTW, thanks for the 25% trick, it worked on one of our Roku TVs (but not the other).

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Highlighted
Level 7

Re: Amazon Prime player, subtitle background

Mine was working just like you described where there is no background but it shows a line with black background every now and then. Now it just went to permanent black background and it's annoying as **bleep**. I wonder how I can go back to what it was before. I had background opacity set to 0 and it was just fine, there has to be a reason why it's acting like this.

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