Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 8

Amazon Prime player, subtitle background

Hi Forum--

When watching Amazon content, my subtitles have a black background. How can I change this?

I have tried:
- Changing on Amazon web site. Works fine in the browser-based player.
- Changing Roku's "global" caption settings. Doesn't work. I don't think either Netflix or Amazon pay any attention to these.

Thanks!
--Myles
11 Replies
Highlighted
Level 8

Re: Amazon Prime player, subtitle background

Just want to add, think of the level of technology we have achieved. It's truly mind blowing. However, ubiquitous fine tuning of the display of text on a video stream is still a bridge too far. I hope we can span it one day. I lost some of my hearing to chemo. Would appreciate all the help Netflix, Amazon, Roku, etc, can offer. Thanks again!
Highlighted
Level 12

Re: Amazon Prime player, subtitle background

I have the same subtitle bug for the Amazon Prime app, all Roku versions since I've had either stick.

No amount of subtitle settings adjustment fixes it, jand it affects ust the Roku app as all other AP app versions (LG TV/XB1X/etc), including the browser, adjust subtitles correctly.

I have a Streaming Stick (3800) and a Streaming Stick + (3810), both with 8.0.1 4090-50/55 and AP version 10.0 (build 2018061311)
Highlighted
Level 7

Re: Amazon Prime player, subtitle background

I have found that by setting the Roku Accessibility, Captions style, Background opacity to 25%, the Prime Video app will have 25% background, but, if I set Roku to 0%, Prime Video uses a solid black background.
Highlighted
Level 7

Re: Amazon Prime player, subtitle background

Setting the opacity to 25 % helps but it affects other apps/channels as well. Who should be contact about this? Roku or Amazon? This issue does not happen on the fire stick or prime app for Android. Seems only an issue on Roku devices.
Highlighted
Level 7

Re: Amazon Prime player, subtitle background

I don't want to see a background how???
Highlighted
Level 7

Re: Amazon Prime player, subtitle background

Interesting how this is still an issue. I am also curious if this is a Roku or Amazon issue, gut says Amazon. Funny how on an amazon streaming device (I’ve used old stick to the newest firetv) there is no issue of adjusting the settings, but on a Roku is seems you get what you get when it comes to Amazon Prime video. Personally, I prefer the newest amazon firetv however they don’t offer AppleTv+ yet, so sticking with Roku for now. All these services and devices need to play nice, the inconsistency is super dumb. 

Highlighted
Level 7

Re: Amazon Prime player, subtitle background

Weirdly, changing the background opacity to 25% works fine on my old roku 3 and roku streaming stick+, but refuses to work on the roku ultra I bought a couple of months ago.

Level 7

Re: Amazon Prime player, subtitle background

I'm having this problem as well. Subtitles work perfectly on every other application, I don't want to have to change my Roku settings every time I use prime only... wth amazon?

0 Kudos
Highlighted
Level 7

Re: Amazon Prime player, subtitle background

It's so dumb. I'm trying to watch Westworld through the HBO add-on and all of the first lines of in-show foreign dialogue subtitles get blocked by the Amazon Prime black box subtitles saying "(speaking German)", "(speaking Chinese)", etc. 

The 25% opacity setting didn't even work for me.

0 Kudos